We want you to love every purchase from Princess Polly. If you’re not completely satisfied, we’re committed to making the return process quick and easy.

⏰ Return Window

You may return eligible items within 18 days of the delivery date.

✅ Return Conditions

To qualify for a return, items must:

• Be unused, unworn, and unwashed.
• Include all original tags and packaging.
• Be in resalable condition.

Return shipping costs are the customer’s responsibility unless the item received is damaged, defective, or incorrect.

💳 Refund Process

Once your return has been received and inspected, your refund will be processed within 7–10 business days to your original payment method. You will receive an email confirmation once the refund has been completed.

🔄 Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or style, please return your original item for a refund and place a new order.

How to Start a Return:

To begin your return, email support@princesspollydresses with your order number and the reason for your return. Our customer support team will assist you as quickly as possible to ensure a smooth Princess Polly shopping experience.

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